FAQs

You can submit an enquiry through our website form, product page, email, WhatsApp or live chat. Please send the part number, brand, quantity and your contact details so our team can check the details for you.

Please provide the full model number, brand, quantity and product condition required. If possible, please also send a nameplate photo or product photo. This helps us confirm the correct item faster and reduce the risk of mismatch.

Industrial automation spare parts may vary by stock status, product condition, quantity and supplier availability. To avoid showing inaccurate prices, we confirm each enquiry based on the exact model number and current availability.

Please check the full model number, suffix, nameplate and photos before purchase. If you are not sure, you can send us the product photo or nameplate, and we will help check the information before quotation.

We keep many regular automation spare parts in stock. Some models need to be checked with our warehouse or supply chain before confirmation. Stock status will be confirmed in the quotation or proforma invoice.

We mainly support FANUC, Siemens, Mitsubishi and other major industrial automation brands. For specific models, please send the part number or nameplate photo, and we will help check availability.

Yes. Depending on availability and customer requirements, we may supply new, tested used or refurbished parts. The product condition will be confirmed before order.

All items supplied by us are carefully inspected and tested before shipment where applicable. Products are packed properly according to the product type, including anti-static packaging where required.

All orders require full payment before shipment, unless otherwise agreed in writing. We usually accept T/T bank transfer, PayPal and other agreed payment methods. Payment details and any related fees will be confirmed before payment.

We usually ship by DHL, FedEx and UPS international express. Shipping cost is quoted separately based on the delivery city, postal code and destination country.

Import duties, local taxes, customs clearance fees and other destination charges are the buyer's responsibility. Please check the import requirements in your country before placing the order.

Please contact us as soon as possible and provide your order information, product photos, nameplate photos, packing photos and a clear description of the issue. We will review the case according to the product condition, order details, warranty terms and shipping situation.