Warranty
We want every order to be confirmed clearly before shipment, including the product model, condition, warranty period and order details.
New parts are usually supplied with a 12-month warranty.
Tested used or refurbished parts may be supplied with a 3-month warranty, depending on the product condition and agreement before order.
Please confirm the full model number, nameplate or photos before purchase to avoid mismatch.
If a confirmed quality issue occurs within the agreed warranty period, please contact our sales team in time.
We will review the case according to the product condition, warranty terms, order details and shipping situation.
After checking the issue, we may provide a suitable solution such as repair support, replacement support, or another agreed solution.
The final solution depends on the product condition, fault reason, availability of replacement parts and the agreed warranty terms.
New products are usually supplied according to the quoted condition and confirmed order details.
Used or refurbished products are checked before shipment where applicable. Photos or testing details can be provided before shipment when needed.
Warranty terms for used or refurbished products should be confirmed before order.
Warranty does not normally cover problems caused by incorrect model selection, wrong installation, misuse, external damage, improper storage, unauthorized repair, or damage during transport after delivery.
If the returned item is inspected and no fault is found, or if the issue is confirmed to be caused after delivery, extra testing, repair or shipping costs may apply.
Our responsibility is limited to the product supplied and the warranty terms agreed before order.
