Privacy Policy

We may collect and process the following types of information:

• Identity information, such as your name and company name.
• Contact information, such as your email address, phone number, WhatsApp number, delivery address and billing information.
• Business information, such as your company name, job role, enquiry details, product model numbers, quantity requirements and order records.
• Payment-related information, such as payment status, transaction reference, bank transfer confirmation or payment method. We do not ask you to submit sensitive card information directly through this website.
• Technical information, such as IP address, browser type, device information, pages visited, search terms and basic website usage data.
• Communication information, such as messages sent through forms, email, WhatsApp, live chat or other communication channels.

We may collect information when you:

• Submit an enquiry form.
• Request a quote.
• Contact us by email, phone, WhatsApp or live chat.
• Place an order or request a proforma invoice.
• Ask for shipping, payment, warranty or after-sales support.
• Use or browse our website.

We may also collect limited technical information through cookies, analytics tools, server logs or similar technologies to help us understand website usage and improve our website.

We use your information for business and service purposes, including:

• Responding to your enquiry or quote request.
• Confirming product model numbers, brands, quantities and availability.
• Preparing quotations, proforma invoices and order documents.
• Arranging payment confirmation, packing, shipment and tracking.
• Providing after-sales, warranty or return support.
• Communicating with you about your order or enquiry.
• Improving our website, product information and customer service.
• Protecting our website, systems and business from fraud, misuse or security issues.
• Complying with applicable legal, accounting, tax or business record requirements.

We do not use your information for automated decision-making.

If you have contacted us or made an enquiry, we may contact you about related industrial automation spare parts, product availability or service updates that may be relevant to your business.

You can ask us to stop sending marketing or follow-up messages at any time by contacting us.

We do not sell your personal information to advertisers.

We may share necessary information with trusted service providers only when needed for business operations, including:

• Courier companies such as DHL, FedEx or UPS.
• Payment service providers or banks.
• Website hosting and IT service providers.
• Business software or communication tools used to process enquiries and orders.
• Professional advisers where necessary for accounting, legal or compliance purposes.

We only share information that is necessary for the relevant purpose. We do not allow service providers to use your information for their own unrelated marketing purposes.

As we work with customers and service providers in different countries, your information may be processed or transferred outside your country or region.

When this happens, we take reasonable steps to protect your information and only share it when necessary for enquiry handling, order processing, payment confirmation, shipment, support or legal business purposes.

Our website uses first-party anonymous analytics to understand traffic sources, pages visited, product-model searches, product interactions, and contact actions.

A random browser identifier is stored in localStorage for up to 90 days. We do not store raw IP addresses, enquiry message text, passwords, or payment data for this analytics purpose.

Detailed analytics records are deleted after 90 days. Aggregated daily statistics may be retained for website performance and trend reporting.

You can enable Do Not Track in your browser to opt out of this analytics collection.

Our website may include links to third-party websites, such as courier tracking websites, payment platforms, social media pages or external resources.

We are not responsible for the privacy practices or content of third-party websites. Please review their privacy policies before providing information to them.

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure. Please avoid sending highly sensitive information through unsecured channels.

We keep personal information only for as long as necessary for the purposes described in this policy.

This may include enquiry handling, quotation records, order processing, payment confirmation, shipment records, warranty support, accounting records, legal requirements and business communication.

When information is no longer needed, we may delete, anonymise or securely store it according to business and legal requirements.

Depending on the laws that apply in your country or region, you may have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete information where there is no longer a valid reason to keep it.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Ask us to stop sending marketing communications.

To make a request about your personal information, please contact us using the details below.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

E-mail: admin@vcocnc.com

Contact page: /contact/

We may update this Privacy Policy from time to time. Any updated version will be posted on this page.