Returns Policy
All items supplied by us are carefully inspected and tested before shipment, and packed properly according to the product type, including anti-static packaging where required.
If you receive an incorrect item due to our mistake, or if a confirmed quality issue occurs within the agreed warranty period, please contact our sales team as soon as possible.
Please provide your order information, product photos, nameplate photos, packing photos and a clear description of the issue. This helps us review the case quickly and provide a suitable solution.
Please contact us before returning any item.
Returns without prior confirmation may not be accepted.
The return process and solution will depend on the product condition, order details, warranty terms and shipping situation.
If the product is confirmed to have a quality issue when received, we will review the case and provide a suitable solution according to the agreed warranty terms.
The solution may include repair support, replacement support or another agreed solution.
If the package or product appears damaged during delivery, please take clear photos of the outer package, inner packing and product condition before using or installing the item.
Please contact us as soon as possible so we can help check the shipment situation with the courier or shipping channel.
If the item you receive does not match the confirmed model or order details due to our mistake, please contact us as soon as possible.
We will check the case based on the confirmed quotation, proforma invoice, photos and shipment records.
Please confirm the full model number, nameplate or photos before purchase.
Returns caused by customer-side model mismatch, wrong selection, wrong installation or changed requirements are not normally accepted unless agreed before order.
Return shipping costs and handling method will be confirmed case by case.
If the issue is caused by our mistake, we will help provide a suitable solution.
If the issue is caused by incorrect selection, installation, misuse, external damage or other customer-side reasons, related shipping, testing or handling costs may apply.
